We aim to dispatch your order within 2 business days. If any items are out of stock, we’ll notify you via email.

Please note: No dispatch on weekends, bank holidays, or national holidays. If you need any assistance, feel free to message us via the chat box or email info@lulu-lane.com and we will get back to you as soon as possible.

• Free Worldwide Tracked Shipping

1. UK orders: Royal Mail Tracked 24 (next business day)
2. International orders: Royal Mail International Tracked (5-7 business days)
   

• Order Processing Time: 1-3 working days
  
• More information about shipping

Yes, we do! We're based in the UK, and our online shop proudly serves international customers across Europe, the USA, Canada, Australia, New Zealand, Singapore and Japan.

We hope you love your purchase, but if you need to return it, we're here to help.

Yes, you can hand wash our silk scarves. However, we’d love to share some maintenance tips with you to help ensure your scarf stays in excellent condition. How to Wash and Care for Your Silk Scarf

About Silk

Silk is a strong fiber but it can also be delicate, depending on the way it is weaved. It is a natural fiber with anti-bacterial properties, making it less prone to trapping odors and bacteria. Due to silk’s unique characteristics, silk products do not require frequent washing unless they are visibly soiled.

General Guide

Dry cleaning is generally a better option than hand washing to keep silk products fresh. Silk’s sheen may gradually fade if washed by hand, although washing it in this way will help it to develop a unique texture.

Our 53x53cm silk bandanas are the perfect size for folding diagonally and using as a headband. Styling Tips

For a stylish neckerchief, our 53x53cm and 65x65cm silk scarves are ideal for most people. The 53cm scarf offers a neat, polished look when folded diagonally and tied around the neck. If you have a larger neck size (over 17 inches), we highly recommend the 65x65cm option for a more comfortable fit.

For a beach trip or a classic turban-style hair tie, a scarf that's at least 65cm (26 inches) is perfect for covering most of your head. If you’re looking to experiment with more elaborate styles or use it as a versatile skirt to cover your bikini, our 90cm scarf is an excellent choice. Styling Tips

We're based in the UK - our silk scarves are designed in England and mostly handcrafted in China, a country well-known for its rich silk-making heritage. 

We take immense pride in preserving the ancient art of hand-rolling, a craft at risk of disappearing in the modern world. All our hand-rolled silk scarves are made using this skill, passed down through generations for centuries.

Yes, the materials we use to bring our designs to life, from 100% silk to silk-cashmere and silk-cotton blends, are certified by OEKO-TEX® Standard 100, ensuring they meet the highest standards for safety and environmental responsibility.

Yes, our scarves are crafted from high-quality, hypoallergenic materials—either OEKO-TEX® certified 100% silk or a silk-cashmere blend—making them suitable for sensitive skin. However, we recommend checking the specific material composition for any potential allergies.

We're delighted to offer Free Eco-friendly Gift Wrapping! Simply leave a note at checkout, and we'll handle the rest. Don't forget, you can also include a personalized note for the gift recipient – we'll handwrite it on our gift card.

If you go to your cart, you'll see an option to"Add Order Notes"at the bottom left, just above the"CHECKOUT"button. Simply click on it and type in your message, and we'll handwrite it on a gift card to include with your order.

We apologize, but if the item is currently sold out, it is not available for purchase at this time. However, we regularly update our inventory, so please check back or contact us for more information. We also recommend signing up for our newsletter to stay informed about the latest product updates and restocks.

Unfortunately, we do not offer customization or personalization for our products at this time. However, we have a wide range of unique designs to choose from.

If your order hasn't been dispatched, you can change the delivery address. Simply leave us a message here with the correct address, and we'll update it before dispatching your order.

Yes, we offer wholesale and bulk purchasing options for businesses or events. Please contact us directly for more information on pricing and availability.