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At Lulu Lane, we are committed to providing a smooth and transparent shopping experience for all of our customers. Please review the following shipping information to ensure you understand how we handle your order.

Processing Time

All orders are processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking details. Please note that processing times may vary during peak seasons or holidays.

Free UK & International Shipping

We're based in the UK, and our online shop proudly serves international customers across Europe, the USA, Canada, and Australia.

Shipping Methods

  • UK Orders: Royal Mail Tracked 24 (next business day)
  • International Orders: Royal Mail International Tracked (3-7 business days)

    Duties & Import Taxes Free Guaranteed

    We ensure no extra duties or import taxes for all our international customers. For those outside the UK, please note that we do not collect duties or import taxes at checkout.

    • USA: Duties or taxes only apply to orders over $800.

    • EU Customers:

      • Order value below €150: Imported VAT is collected at checkout, so no additional duties or taxes will apply.
      • Order value exceeds €150: We recommend splitting your items into separate orders, ensuring each order value is below €150, to avoid extra charges.
    • Customers from other countries: If you’re asked to pay duties or taxes, don’t worry! We’ll refund the amount. Just email us at info@lulu-lane.com with your order number, full name, and proof of payment, and we’ll take care of the rest.

    Please note that customs regulations vary by country. While we do our best to ensure smooth delivery, occasional delays due to customs procedures may occur.

    Order Tracking

    Once your order is shipped, you will receive a tracking number via email. You can track your order through the provided link to stay updated on its progress.

    Lost or Delayed Shipments

    While we strive to ensure timely deliveries, we are not responsible for delays caused by carriers or customs. Please keep in mind that estimated delivery times, especially for international shipments, may vary due to factors involving both the UK courier and your local one. If your order is significantly delayed or lost, please contact us, and we will do our best to assist you.

    Contact Us

    If you have any further questions or issues about shipping, duties, or your order status, feel free to reach out. We’re happy to help!