FAQ
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We aim to dispatch your order within 1-3 business days. If any items are out of stock, we’ll notify you via email.
- Free Worldwide Tracked Shipping
- UK orders: Royal Mail Tracked 24 (next business day)
- International orders: Royal Mail International Tracked (3-7 business days)
- Order Processing Time: 1-3 working days
- More information about shipping
Yes, we do! We're based in the UK, and our online shop proudly serves international customers across Europe, the USA, Canada, and Australia.
We hope you love your purchase, but if you need to return it, we're here to help.
Products
Below are some common questions about our products
Yes, our scarves are made of OEKO-TEX® certified 100% silk, or a silk-cashmere-wool blends materials, offering both elegance and durability.
Our silk is made in Hangzhou, China, a city well-known for its rich silk-making heritage.
Our hand-rolled silk scarves are made using a traditional technique, a craft at risk of disappearing in the modern world. We're passionate about ensuring ethical labor practices across our supply chain. That’s why we only work with manufacturers who follow strict labor standards, including fair wages, safe working conditions, and a zero-tolerance policy for child or forced labor. We regularly audit and stay transparent with our suppliers to keep these values strong.
All of our materials, from pure silk to our cashmere-silk blends, are certified by OEKO-TEX® Standard 100, ensuring they meet the highest safety and environmental standards.
Thank you again for your support—it allows us to keep pushing for responsible and sustainable practices in the fashion industry.
Our 53x53cm silk bandanas are the perfect size for folding diagonally and using as a headband.
For a stylish neckerchief, our 53x53cm and 65x65cm silk scarves are ideal for most people. The 53cm scarf offers a neat, polished look when folded diagonally and tied around the neck. If you have a larger neck size (over 17 inches), we highly recommend the 65x65cm option for a more comfortable fit.
Thanks to silk's unique antibacterial properties, silk products do not require frequent washing unless they are visibly soiled. For maintaining freshness, dry cleaning is generally the better option, as hand washing can cause the sheen of silk—especially silk satin—to gradually fade over time.
For a beach trip or a classic turban-style hair tie, a scarf that's at least 65cm (26 inches) is perfect for covering most of your head. If you’re looking to experiment with more elaborate styles or use it as a versatile skirt to cover your bikini, our 90cm scarf is an excellent choice.
Yes, our scarves are crafted from high-quality, hypoallergenic materials—either OEKO-TEX® certified 100% silk or a silk-cashmere blend—making them suitable for sensitive skin. However, we recommend checking the specific material composition for any potential allergies.
Orders
Below are some common questions about orders
We apologize, but if the item is currently sold out, it is not available for purchase at this time. However, we regularly update our inventory, so please check back or contact us for more information. We also recommend signing up for our newsletter to stay informed about the latest product updates and restocks.
We're delighted to offer Free Eco-friendly Gift Wrapping! Simply leave a note at checkout, and we'll handle the rest. Don't forget, you can also include a personalized note for the gift recipient – we'll handwrite it on a gift card.
Unfortunately, we do not offer customization or personalization for our products at this time. However, we have a wide range of unique designs to choose from.
If your order hasn't been dispatched, you can change the delivery address. Simply leave us a message here with the correct address, and we'll update it before dispatching your order.
Yes, we offer wholesale and bulk purchasing options for businesses or events. Please contact us directly for more information on pricing and availability.
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