Customs & Duties Support
Worldwide Shipping, Fully Transparent
We ship from the UK to customers worldwide via Royal Mail, including major regions such as the European Union, United States, Switzerland, Norway, Iceland, Canada, Australia, New Zealand, Japan, Singapore, and South Korea.
For DDP-covered destinations, all customs duties and import taxes are fully prepaid by us.
The price you see at checkout is the final price.
Fully Covered DDP Countries
For the following destinations, all customs duties and taxes are fully covered by LuluLane:
- EU
For most EU destinations, import VAT and duties are fully covered, so no additional payment should be required upon delivery.
Please note the following exceptions:
- Bulgaria, Latvia, Lithuania, Croatia, Czechia, Hungary, Poland and Slovenia: a flat €3 customs charge may be requested before or upon delivery.
- Greece: import VAT at the standard rate of 24%, together with any applicable duties, may be requested before or upon delivery.
- Romania: import VAT at the standard rate of 21%, together with any applicable duties, may be requested before or upon delivery.
If you are asked to pay any import VAT, duties or customs charges, please keep the receipt and email it to us. We’ll be happy to refund the full amount Learn more.)
- United States
- Switzerland
- Norway
Orders shipped to these countries will arrive with no additional fees.
Rest of the World
For all other destinations, we continue to ship globally with care and reliability.
Customs regulations vary by country, and in some cases, local authorities or couriers may request import duties or clearance fees upon delivery.
If this happens, you don’t need to worry — we’ve got you covered, wherever possible.
Customs & Duties Refund Guarantee
If you are charged any customs duties or import fees on your order, we will refund eligible charges.
How to request a refund
Please email us at:
Include:
- Your name & order number
- A copy or photo of the customs or import fee receipt issued by your local courier or customs authority
Refund processing
Once received, we will review and process your refund within 2 working days.
Our goal is to ensure your experience remains smooth and completely worry-free.
Contact Us
If you have any questions about shipping, customs, or your order, please contact us at:
info@lulu-lane.com
or via our website chat.
We are always happy to help.