Правила за извършване на доставка

At Lulu Lane, we are committed to providing a smooth and transparent shopping experience for all of our customers. We're based in the UK, and our online shop proudly serves international customers across EU, Norway, Switzerland, the United States, Canada, Australia, New Zealand, Japan and Singapore.

Please review the following shipping information to ensure you understand how we handle your order.

Shipping & Processing

Processing Time

All orders are processed within 0-2 working days. Once your order is shipped, you will receive a confirmation email with tracking details. Please note that processing times may vary during peak seasons or holidays.

Free Tracked UK & International Shipping

• UK Orders: Royal Mail Tracked 24 (next working day)
• International Orders: Royal Mail International Tracked (5-7 working days)

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order through the provided link to stay updated on its progress.

Lost or Delayed Shipments

While we strive to ensure timely deliveries, we are not responsible for delays caused by carriers or customs. Please keep in mind that estimated delivery times, especially for international shipments, may vary due to factors involving both the UK courier and your local one. If your order is significantly delayed or lost, please contact us, and we will do our best to assist you.

Customs & Duties Paid or Refund Guarantee

We’re committed to supporting our international customers and ensuring there are no extra costs beyond your order value. Please review the following Customs & Duties information to ensure you understand how we handle your order.

European Union

• Orders below €150: VAT is collected at checkout — no extra costs to you.

• Orders above €150: VAT will be charged on delivery. A customs duty of 6.3% may also apply.
  💡 Tip: For larger purchases, placing items as separate orders under €150 each can help you avoid VAT and duty charges on delivery.

Norway

• 25% MVA is collected at checkout — no extra costs to you.

Switzerland

• Order value below CHF 61.7: No import tax or duty applies
• Order value above CHF 61.7: 8.1% VAT (Swiss import tax) may apply (pay on delivery)
• Duty Free

United States

• Customs duties paid, no extra cost to you.

Canada

• Order value below CAD 150: 5%-15% GST may apply (pay on delivery)
• Order value above CAD 150:  5%-15% GST & 11% Duty may apply (pay on delivery)

Australia

• Order value below AUD 1000: GST free
• Order value above AUD 1000: GST at 10% may apply (pay before/on delivery)
• Duty Free

New Zealand

• Order value below NZD 400: GST free
• Order value above NZD 400: GST at 15% may apply (pay on delivery)
• Duty Free

Singapore

• Order value below SGD400: GST free
• Order value above SGD400: GST at 9% may apply (pay on delivery
• Duty Free

Japan

• 10% Consumption Tax may apply (pay on delivery)
• Duty Free

Other Countries

Please note that customs regulations vary by country. While we do our best to ensure smooth delivery, occasional delays due to customs procedures may occur. Please don't hesitate to reach out if you need any assistance!

How to Get a Refund for Customs & Duties

If you've been asked to pay duties or customs clearance fees — don’t worry, we’ve got you covered!

Simply email us at info@lulu-lane.com with the following details:

• Your name & order number
  

• Receipt of payment (a photo of the paper receipt, or a digital receipt from your local shipping carrier)

Once we receive your information, we’ll process your refund within 2 working days.

Contact Us

If you have any further questions or issues about shipping, duties, or your order status, feel free to email us via info@lulu-lane.com or simply drop a message through our chat box. We’re always here and happy to help!